The Customer Compassion Project

Reports of angry customer confrontations are at an all-time high in America. A recent poll of food service workers found that 39% were considering quitting over concerns of hostility or harassment from customers, and over 80% had witnessed such behavior from customers. Add to the fact that, last year alone, the FAA reported over 2,000 unruly passenger confrontations.

And the toxicity from these interactions doesn’t end once the confrontation is over. Because these days, everything that happens is recorded. And everything that is recorded… is put onto the internet. Customer freak out videos go viral every week. These viral confrontations often leave a trail of broken lives, confusion and anger in their wake. For the angry customers themselves, they are now branded as a villain online and have opened themselves up to immense criticism. It can destroy personal and professional lives in the blink of an eye- with friends, family members and coworkers turning on them. And for the businesses themselves, the employees and owners have been dragged into an emotional fracas that too leaves a dark mark. It is an embarrassment and hardship to all parties involved. So, how to get the understanding, transformation, and resolution that these escalated confrontations created? How to fix this growing crisis? See below how our Customer Compassion Project works!